Return Policies
If a replacement or credit is required due to product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.
Goods (in original packaging and unused) must be returned within 7 days from purchase and a 10% handling fee will be charged. – Due to the nature of our products we can’t accept any opened or used products for returns.
No money will be refunded – your “account” will be credited and it may be deducted from your next order.
Other Terms
· Derma Teq Distributor shall not accept any claim/return by the customer unless submitted in writing and received by Derma Teq within five (5) days of receipt of goods.
· All prices are quoted in Rand and Exclusive of VAT
· Goods are only sent out once payment is received.
· While stock lasts
International Orders
· Customer’s own courier services to be arranged for orders leaving the SA border or please contact us to request a courier or postage quotation.
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1. RETURNING PRODUCTS THAT ARE NOT DEFECTIVE:
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.
For products that are not defective, handling charges will be applicable. A discretional handling / administration fee of a minimum of 10% will be charged. This amount will be deducted off the refund / credit
In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items you (the customer) are liable for the delivery and collection costs of these products
If you took advantage of a free delivery promotion and your order was delivered free of charge, you will be responsible for the cost of having the product retuned to us. The cost will be a delivery fee for delivery of the initial order, a collection fee which is equivalent to the delivery charge in your area and any handling fees that may be applicable. This still applies if the customer took advantage of a free delivery promotion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched / shipped within the 7 day period. The cost will be the delivery charge applicable to your area and any admin fees that may be applicable at i-spa’s discretion. This still applies if the customer took advantage of a free delivery promotion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
i-Spa reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded. Return of such products could carry charges at i-spa’s discretion
Quality control inspection can take up to 3 working days
Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
Need help?
Contact us at orders@dtonline.co.za for questions related to refunds and returns.